Course Introduction

The PBT diploma measures the essential skills that banking professionals need to demonstrate. It covers the following topics: policies and procedures, sales and customer service, and the essential concepts and operations of banking. In addition, the diploma helps banking professionals demonstrate their ability to develop effective work relationships with co-workers, employ basics of business etiquette and professional behavior, and communicate effectively with external customers.

Course Objectives

Course nonparticipant have acquired relevant knowledge and skills that will enable them to effectively discharge their telling duties.

Course Goals

• Effective Customer Service
• Role of a Modern Teller and Custodian
• Negotiable Instruments
• Processing of Payments
• Cash Handling and the Custodian
• The Tellers/Custodians working environment
• Flow of Accounting work in a Bank
• The Essence of Accounting in a Bank
• Opening of various Bank Accounts in Banks
• Handling Foreign Transactions
• Armed Robberies